In-home & in-shop tech help · Golden Isles
Patient, friendly, local tech support.
No jargon. No rush.
We come to your house, or you come see us at Aviator Plaza. Phones, computers, Wi-Fi, printers, TVs — whatever's giving you trouble, a real person from St. Simons will sit down and sort it out with you.
How an appointment works
- 1 Call us Tell us what's happening. We'll ask a few questions, tell you our rate, and find you the first appointment that works.
- 2 We come to you At your home, at your office, or in our shop next to Wake Up Coffee. Remote help when that's faster.
- 3 We fix it — and show you how You'll know what went wrong, what we did about it, and what to do if it happens again.
- Locally owned on St. Simons
- Monday–Friday, 9am–5pm
- In-home, in-shop, or remote
Support for the technology you use every day.
Most of the work we do falls into one of these. If yours doesn't, call and describe it — we'll tell you honestly whether it's something we handle.
Phones & tablets
Setup, updates, storage that's full, photos you can't find, texts that won't send, and charging ports packed with pocket lint.
Computers & laptops
Slow machines, won't-turn-on, dark screens, updates gone sideways, and files you were sure were lost.
Wi-Fi & internet
Dead spots in the back bedroom, connections that drop, new routers, mesh setup, and guest Wi-Fi that actually works.
Printers & email
Getting the printer back on the network, scanning to email, and email that quietly stopped arriving on your phone.
TVs & streaming
Smart TVs, streaming apps, sound bars, and getting the cable box, the Roku and the Apple TV to cooperate on one remote.
Scams, pop-ups & security
Suspicious calls, "your computer is infected" pop-ups, password resets, and cleaning up after one bad click.
New device setup
Moving everything to a new phone or computer — photos, contacts, passwords — and setting it up the way you actually like it.
One-on-one lessons
Sit down with a technician and actually learn the thing — at your pace, for as many visits as it takes.
You will never feel silly for asking.
Most of our customers have been told to "just Google it." We do the opposite — we slow down, explain it in plain English, and stay until it makes sense. That is the whole business.
Local, with a real address
A shop at Aviator Plaza on St. Simons — not a call center three states away. You'll see the same faces every visit.
A person answers the phone
No phone tree, no hold music. Call during business hours and a technician picks up.
Fast, because we've seen it
Our technicians work from a knowledge base built out of every job we've finished, so the fix that took an hour last year takes minutes now.
Published rates
Our hourly rate is posted on this site and quoted the same way on the phone. No trip charge, no after-hours surcharge — and if a repair isn't worth what it would cost, we'll tell you.
Simple, published pricing.
These are the same rates we quote on the phone.
Diagnostic
First 15 minutes
- We look at the problem and tell you plainly what's wrong
- Fixed inside those 15 minutes? That's all you pay
- Needs longer? We tell you the cost before we continue
If more time is needed, the standard one-hour minimum applies.
Call to scheduleBy the hour
In-home, in-shop, or remote
- A technician at your door across the Golden Isles
- Same rate at our shop or over a remote session
- One-hour minimum, then billed by the hour
Offices and businesses are $189/hour — see Bloom Business Care.
Call to scheduleCard, tap-to-pay, and check accepted at the end of every visit. Serving St. Simons Island, Sea Island, Brunswick, Jekyll Island and the surrounding Golden Isles.
What our neighbors say
Reviews from customers across the Golden Isles.
"My macbook crashed and went into a revival mode before shutting down completely. I called Bloom the next morning, dropped it off around 11 and they had a resolution for me by 1, with the issues resolved by 3:30. It was quick, efficient and personal. Highly recommend them for any future tech issues and will most certainly be back!"
"Professional and did a great job. My computer was fixed and working great again. They were honest and did not try to overcharge for services. I highly recommend for any tech issues you may have."
"Very smart professional experts representing Bloom. Fun to watch them in action! Thx for the service"
Verbatim from our Google reviews.
Where we work
Across the Golden Isles
Not sure if you're in range? Call and ask — we'll tell you straight.
Let's get it working again.
Give us a call and tell us what's going on. We book every appointment by phone, so you'll be talking to a technician, not a form.
Services & pricing
Everything we do, and what it costs.
One local team for the whole house — phones, computers, the network, the TV, and the things that plug into them.
Phones & tablets
iPhone, iPad, Android and Samsung. New-device setup and data transfer, Apple ID and Google account recovery, storage cleanup, photo organizing and backup, texting and FaceTime, hearing-aid and car pairing, and charging ports cleaned out properly.
Computers & laptops
Mac and Windows. Slow-computer tune-ups, machines that won't power on, dark or dim screens, failed updates, file and photo recovery, backups that actually run, and moving everything to a new computer.
Wi-Fi, networks & internet
New router and mesh installs, dead-zone fixes, dropped connections, provider changes, range extenders placed where they actually help, and a guest network for visitors and rentals.
Printers, scanners & email
Wireless printer setup and the ones that fell off the network, drivers, scan-to-email, paper jams, plus email that stopped sending or receiving — Gmail, Outlook, iCloud, AOL and Comcast accounts.
TVs, streaming & smart home
Smart TV setup, Roku, Apple TV and Fire Stick, streaming apps and logins, sound bars, universal remotes, plus smart speakers, doorbells, thermostats and cameras.
Security, scams & peace of mind
Pop-up and malware cleanup, "Microsoft is calling about your computer" scams, compromised email and password resets, a password system you can actually use, and an honest look at what you do and don't need to pay for.
One-on-one lessons
An unhurried hour on whatever you want to learn — texting photos to the grandkids, video calls, online banking safely, or getting comfortable with a device you already own.
Offices & small business
Point-of-sale, business email, network printing, backups and patching, and flat-rate Bloom Business Care plans from $189/month. See business support →
Rates
No trip fees, no after-hours surprises, no charge for the drive.
| Service | Golden Isles | Amelia Island | Notes |
|---|---|---|---|
| Diagnostic | $40 | $50 | First 15 minutes. If it's fixed in that window, that's the whole bill. |
| In-home support | $149/hr | $175/hr | One-hour minimum, then billed hourly. |
| Remote support | $149/hr | $175/hr | Screen-sharing session — often the fastest option. |
| Business & office support | $189/hr | $189/hr | One-hour minimum. Flat-rate plans available. |
Parts and hardware, if any are needed, are quoted separately and approved by you first. The shop is on St. Simons Island; on Amelia Island we come to you. Amelia Island & Nassau County: call (904) 441-6487.
Questions we get asked
What areas do you serve?
St. Simons Island, Sea Island, Brunswick, Jekyll Island and the surrounding Golden Isles. If you're a little outside that, call and ask — we'll give you a straight answer instead of a maybe.
Do you work on both Apple and Windows?
Yes — Mac, Windows, iPhone, iPad, Android and Samsung, plus printers, routers, TVs and smart-home gear. If it plugs in or connects, start by calling us.
What if you can't fix it?
You pay the $40 diagnostic and we tell you honestly what your options are — including when the right answer is a warranty claim, a manufacturer repair, or replacing the device. We won't bill you for hours spent on something that was never going to work.
Do I have to come to you?
No. Most of our work is in people's homes. You're also welcome at the shop at 50 Aviator Plaza, Suite 105A, next to Wake Up Coffee — and some problems we can solve remotely in minutes.
How do I pay?
Card, tap-to-pay from your phone or watch, or a check — at the end of the visit. You'll get an emailed receipt either way.
Can you tell me what it will cost before you start?
We can always tell you the rate. We often can't tell you the hours — some problems show what they are only once we're in front of them. So we work to the clock, keep you posted as we go, and you can stop us at any point. If we can see early that a repair isn't worth what it would cost, we'll say so rather than run up the time.
Not sure which one you need?
Call and describe the problem. We'll tell you what it'll take before you commit to anything.
About Bloom
Who we are
Bloom Tech Support provides in-home and small-business technology support to Georgia's Golden Isles — with a particular focus on helping older adults feel confident with the technology in their lives.
Started here, staying here.
Cody Duke and Matt Flagg, Ph.D. founded Bloom in 2025, starting with the neighborhoods they know best — St. Simons Island and Brunswick.
The idea came from watching the same thing happen over and over: capable, independent people getting stuck on something small, then being handed a 1-800 number, a queue, and a script. Meanwhile the actual fix took a technician about ten minutes and a little patience.
So we built the opposite. A real shop with a real address. A person who answers the phone. A technician who drives to your house, sits down, fixes the problem, and then shows you what happened so it's less frightening the next time.
We keep careful notes on every job we finish — what broke, what actually worked — and our technicians work from that shared history. It's why the second person on the island with the same printer problem waits minutes instead of an hour.
"Tech moves fast and many feel left behind. Our goal is to educate, empower and protect."
Our mission, since day one.
The people you'll meet
The same faces every visit — that's the point of hiring local.
What we hold ourselves to
Educate
We explain what went wrong in plain English, and we'd rather teach you the fix than keep you dependent on us.
Empower
Confidence is the actual product. A customer who isn't afraid of their own device got their money's worth.
Protect
We flag the scams, retire the passwords, set up the backup — and tell you what you don't need to buy.
Come say hello.
We're at 50 Aviator Plaza, Suite 105A on St. Simons Island — right next to Wake Up Coffee.
Contact
Tell us what's going on.
Call during business hours and a technician picks up — that's how every appointment gets booked. Prefer to write it out first? Send the form below and we'll come back to you the same business day.
St. Simons Island, GA 31522
Next to Wake Up Coffee
Ready when you are.
Appointments are booked by phone, Monday through Friday, 9am to 5pm.